Accessibility

The www.image-it.co.uk website has been designed so as to be as accessible as possible.

With this in mind it has been produced according Conformance Level AAA' (Priority 3) of the W3C (World Wide Web Consortium) Web Content Accessibility Guidelines 1.0.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by "Image It!" and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of "Image It!". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, "Image It!" takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Introduction

The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the Image IT Limited website collects, stores and uses.

Who are we?

Image IT Limited is a Limited Company registered in England (No. 03189310) which provides print and design services. The registered address is Unit 10 Baird Close, Drayton Fields Industrial Estate, Northamptonshire NN11 6LE.

How do we collect personal information from you?

Image IT Limited collects personal information via the following means:

• via our website contact form
• when you send us an email
• when you call us on the telephone
• when you place an order

What type of information is collected from you?

The personal information we collect might include:

• Your name and contact information (including email address and phone number) which you provide to us when you submit our contact form, telephone us, send us an email, or communicate in any other way
• Other information relevant to client enquiries
• Invoicing information (including company name and invoice address) which you provide to us when you choose to purchase our paid services

Website usage data - we may monitor your use of this website through the use of cookies

For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.

Only the IP address could be used to identify you individually (indirectly through your ISP and only by the relevant authorities). Your IP address is only stored in log files that are deleted after 30 days.

Please see further the section on ‘Use of cookies’ below.

How is your information used?

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services, and in particular for the following reasons:

• to contact you in response to a specific enquiry or request
• to carry out our obligations arising from any contracts entered into by you and us
• to collect payments and send invoices and statements
• to supply products and services
• to seek your views or comments on the services we provide
• to improve the products and services we provide
• to contact you via email, telephone or post for market research reasons
• to send promotional emails about products, services and other things we think may be relevant to you
• to post promotional mailings or to call you about products, services and other things we think may be relevant to you
• to notify you of changes to our legal terms or compliance requirements etc
• to contact our customers relating to past, present and future sales

Who has access to your information?

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example our website hosting provider). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: graingerhill@image-it.co.uk or write to us: Image IT Limited , Unit 10 Baird Close, Drayton Fields Industrial Estate, Northamptonshire NN11 6LE.

You have the right to ask for a copy of the information Image IT Limited holds about you or to ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).

We will ask you to provide formal proof of identity before releasing, editing or removing any of your information.

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Image IT Limited will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

All customer and supplier details will be kept stored on secure servers, and access limited only to authorised personnel with password protected access.

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL and TLS encryption technology to encrypt data during transmission through public internet (your enquiry form submissions and their transmission via email services to us).

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once we receive your information, we make our best effort to ensure its security on our systems. If you believe your Personal Data has been compromised, please contact us.

Use of 'cookies'

Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Email links

If you email us directly, or via a email mailto hyperlink (like this one), the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.

Contact Form

Our website contact form operates with a SSL ('Secure Sockets Layer' or 'https'). This means that any information you enter on our contact form will be encrypted by your own web browser from the point you click the 'Send Message' button until it reaches our web server. It is briefly decrypted on our web server, but is then re-encrypted and transmitted to us via our email host where it is only ever transmitted in an encrypted form or held in a highly secure manner.

Our website contact form has a reCAPTCHA control, which is an additional safety feature to help prevent businesses from receiving spam or automated data, and thus protecting the website and customer data.

About this website’s server

This website is hosted in a virtual server by Amazon (Amazon Web services) within a secure UK data centre. The server may only be accessed by authorised personal and we have taken numerous security precautions including:

• Anti-Virus and Anti-Malware scans (passive and active)
• Secure SSH (Secure Shell) access with private/public key and password authentication for access by authorised personnel only
• Firewall locking down all but essential ports
• Security settings applied so server meets the technical level of PCI (Payment Card Industry) security requirements.
• Regular backups to secured backup storage

Our third party processors

We use a number of third parties to process personal data on our behalf.

• Amazon Web Services (Privacy Policy)
• Google (Privacy Policy)
• Mailchimp (Privacy Policy)
• PumpkinPip (Privacy Policy)

16 or Under

We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Our lawful basis for processing this data

We will ensure we have your permission to use the data necessary for the fulfilment of services provided or in order to take steps to procuring further orders.

Data Retention

Image IT Limited will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. The Data will be reviewed at least annually.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2018, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to graingerhill@image-it.co.uk or by writing to Image It Limited, Unit 10 Baird Close, Drayton Fields Industrial Estate, Northamptonshire NN11 6LE.

Website Terms

The term "www.image-it.co.uk", "Image It!", "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Image It!'s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies Policy

What are Cookies and why we use them

Our website, along with most commercial websites use cookies in one form or the other. Cookies are small pieces of information that a website saves in a cookie index file on your computer's hard drive. Cookies have many uses, and although they are usually used for innocent services like keeping track of a users session (e.g. to ensure a logged on user can only access their own information), amongst other debatably less innocent uses they can also be used for serving tailored adverts to people based on their browsing habits - something which people may object to.

We do NOT store any personal information in cookies OR use them for any advertising purposes whatsoever. We use cookies for the following:

• Google Analytics - a web analytics tool which gives us (anonymous) information on website visitors to help us improve our service to you (We only use this information for statistical analysis purposes). It provides us with general information such as visitor numbers, what pages are being viewed, what browsers are being used and what websites or search terms were used to access our website.

Cookies in no way give us any form of access to your computer, or to any personal information about you.

You can choose whether to accept or reject cookies. Web browsers typically automatically accept cookies, but you can modify your browser settings to delete and/or disable cookies if you prefer. This may limit your use of websites (for example preventing you from logging in to an account). For more information about cookies, and how to set your browser to reject cookies please go to www.allaboutcookies.org.

Copyright Notice

This website and its content is copyright of "Image It!" - © "Image It!" 2015. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge www.image-it.co.uk as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.